Frequently asked questions

From flight data providers' live systems. Our AI never invents flights, prices or baggage — it only ranks and explains the options the provider actually returned. In development mode, clearly-labelled demo data is shown instead.

Cheapest is the lowest total fare returned for your search. Fastest is the shortest total journey time including layovers. Best Value is the strongest overall balance of price, layover quality, journey time, baggage, stops and flexibility, weighted to your stated preferences.

We flag short connections (under 75 minutes), very long or overnight layovers, airport changes, self-transfers, missing baggage data and non-refundable fares. These are the things travellers most regret discovering late — we surface them before you choose.

Nothing visible breaks. A deterministic ranking engine produces the same three categories of picks, and you'll see a small notice that standard ranking was used. Fares and flight details are unaffected.

No fare is guaranteed until ticketed — airline fares reprice continuously. That's why a travel expert re-checks your exact fare and seat availability live before you pay, and tells you the confirmed amount first.

During business hours, callbacks typically happen within 15 minutes. Outside hours, you'll be first in the queue the next morning — or WhatsApp us anytime.

Yes — multi-city itineraries and groups of 10+ are handled directly by our experts, who can access fares and combinations that don't appear in standard searches. Call or WhatsApp us with your plan.

Yes. Tell us you're a student when searching (it also re-weights the ranking toward baggage) and your expert will check student-fare availability — often with 10kg extra baggage — before you pay.

A transparent fee shown as its own line before payment — it covers live fare verification, ticket issuance by our team and post-booking support. See the Service Fee Policy page for current amounts. It is never hidden inside the fare.

Through our secure online checkout (payment gateway with signature verification) or a payment link sent by your expert. We never see or store your card details.

No. Failed and cancelled payments take no money. You can retry from the same link, use another method, or ask your expert to send a fresh link.

Your expert issues the ticket after payment — usually within 2 business hours. You'll receive the e-ticket and airline PNR by email and WhatsApp.

Message your expert. We monitor schedule changes, negotiate alternatives under the airline's rules, and rebook you at no service charge for airline-initiated changes.

It depends on your fare's rules, which we show before booking and restate on your itinerary. Your expert will always tell you the airline's exact penalty and any fare difference before actioning a change. See our Refund & Cancellation Policy.